Last Updated: August 24, 2026
At Trivozy, we are committed to providing a reliable and straightforward shipping experience for every customer. This Shipping Policy explains where we currently ship, how orders are processed, estimated delivery times, shipping charges, tracking, and what to do if there is a problem with your delivery.
By placing an order through trivozy.shop, you acknowledge and agree to the shipping practices described below.
Shipping Area
Trivozy currently ships orders to addresses within the United States.
Customers are responsible for providing a complete and accurate shipping address during checkout, including the recipient’s name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If an order is submitted with an address outside our available shipping area, we may be unable to process or fulfill the order.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, promotional offers, or other applicable conditions.
Customers should review the shipping information and total order amount before completing checkout.
Shipping Charge: As displayed at checkout.
Order Cut-Off Time
Orders are processed during our regular business days.
Orders placed after our daily processing cut-off time may be processed on the next available business day.
Business Days: Monday to Friday.
Saturdays, Sundays, and applicable U.S. holidays are generally not counted as standard processing days.
Processing Time
Orders generally require 1–2 business days to process before they are handed over to the shipping carrier.
Processing includes:
- Reviewing the order information
- Confirming payment
- Preparing the footwear for shipment
- Packaging the order
- Arranging dispatch with the shipping carrier
Processing times may occasionally take longer during holidays, promotional periods, high order volumes, or circumstances outside our reasonable control.
Transit Time
After an order has been processed and dispatched, the estimated transit time is generally 5–7 business days.
Actual delivery times may vary depending on:
- Delivery destination
- Shipping carrier
- Weather conditions
- Transportation disruptions
- Seasonal shipping volume
- Carrier operations
- Other circumstances outside our control
Estimated Delivery Time
Our estimated total delivery timeframe is generally:
Processing Time: 1–2 business days
Transit Time: 5–7 business days
Estimated Total Delivery: Approximately 6–9 business days
Delivery estimates are provided for guidance and are not guaranteed delivery dates.
Unexpected circumstances may occasionally cause an order to arrive later than the estimated timeframe.
Shipping Carriers
Trivozy may use reputable shipping carriers and delivery service providers to deliver orders within the United States.
The carrier selected for an order may depend on factors such as:
- Delivery destination
- Package size
- Shipping method
- Carrier availability
- Delivery requirements
Where tracking information is available, customers may receive tracking details after the order has been dispatched.
Tracking Your Order
When tracking is available, Trivozy may provide tracking information after your order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
Customers can use the tracking information provided to monitor the shipment through the applicable shipping carrier.
If tracking information has not updated for an extended period, please contact us at:
Email: support@trivozy.shop
Order Changes and Cancellations
If you need to change or cancel an order, please contact Trivozy as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation or modification requests before an order has entered processing or shipment.
Once an order has been processed, packed, or dispatched, changes or cancellations may no longer be possible.
If an order can no longer be cancelled and you wish to return the product after delivery, please review our Return & Refund Policy.
Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review the following information before submitting your order:
- Recipient name
- Street address
- Apartment or unit number, if applicable
- City
- State
- ZIP code
- Other relevant delivery information
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
Trivozy cannot guarantee successful delivery when an incorrect or incomplete shipping address has been provided by the customer.
Failed Delivery Attempts
Customers should ensure that the delivery address is accessible and that the shipping information provided with the order is correct.
If the shipping carrier cannot successfully complete delivery, additional delivery attempts or collection instructions may depend on the carrier’s procedures.
If an order is returned because of an incorrect address, failed delivery attempts, or another customer-related delivery issue, please contact Trivozy for assistance.
Additional shipping charges may apply when a package must be reshipped because of incorrect or incomplete information provided by the customer.
Late or Delayed Packages
Although we work to provide orders within the estimated delivery timeframe, shipping delays may occasionally occur.
Delays may result from:
- Severe weather
- Carrier disruptions
- Transportation issues
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Other circumstances outside Trivozy’s reasonable control
If your order has not arrived within the estimated delivery timeframe, please contact us at support@trivozy.shop with your order details so we can review the shipment and assist you.
Lost or Missing Packages
If tracking information suggests that your shipment may be lost or missing, please contact Trivozy at support@trivozy.shop with your order information and tracking details.
We will review the available shipment information and, where appropriate, work with the applicable shipping carrier to investigate the issue.
If a package is confirmed as lost, we will review the situation and determine the appropriate resolution in accordance with our policies and applicable requirements.
Damaged or Incorrect Items During Shipping
If your package arrives damaged or the item received does not match your order, please contact Trivozy as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Photographs of the damaged package or product, where applicable
We may request additional information to review the issue and determine the appropriate resolution.
For information about defective, incorrect, or unwanted products, please review our Return & Refund Policy.
Delivery Information
Customers should ensure that someone is available to receive the shipment where necessary and that the delivery location can be safely accessed by the applicable carrier.
Delivery procedures may vary depending on the carrier, package, destination, and other delivery requirements.
Any carrier-specific delivery instructions should be followed where applicable.
Customer Support
For questions about shipping, tracking, delivery delays, address corrections, or order-related shipping issues, please contact:
Business Name: Trivozy
Email: support@trivozy.shop
Website: trivozy.shop
Business Location: New York, United States
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM
Business Address:
101 Avenue of the Americas, New York, NY 10013, United States
Related Policies
For additional information regarding your purchase, please review:
- Return & Refund Policy
- Privacy Policy
- Terms & Conditions
- Payment Policy
Changes to This Shipping Policy
Trivozy may update this Shipping Policy from time to time to reflect changes to our shipping procedures, delivery arrangements, carriers, processing times, or applicable requirements.
Any revised version will be published on this page with an updated Last Updated date.
Customers are encouraged to review this page before placing an order.