Last Updated: August 25, 2026
This Return & Refund Policy explains the conditions and procedures for returning products purchased from Trivozy.shop and how eligible refunds are handled. Trivozy is an online footwear store offering formal and dress shoe collections.
We want our customers to have a clear and straightforward shopping experience. Please review this policy before requesting a return.
Return Window
Trivozy accepts eligible return requests within 30 days of delivery.
Customers should contact us within the applicable return period if they wish to return an eligible product.
Return requests submitted after the applicable return period may not be accepted.
To request a return, contact us at support@trivozy.shop and provide your order number and the reason for the return.
Eligible Returns
Eligible returns may include:
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Shoes that arrive damaged
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Incorrect products received
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Products that are materially different from the product ordered
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Eligible unworn products that meet the return conditions described below
All returns must be reviewed and approved before the product is sent back.
Return Conditions for Shoes
To be eligible for a return, shoes should meet the following conditions:
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Shoes must be unworn and unused.
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Shoes must not show signs of outdoor wear.
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Shoes should be returned in their original packaging where applicable.
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Original shoe boxes, accessories, tags, or other included items should be returned where applicable.
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Products should be in resalable condition.
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Shoes must not have been intentionally damaged, altered, washed, or modified by the customer.
We recommend trying shoes indoors on a clean surface to determine whether the size and fit are suitable.
Products that show significant signs of wear may not qualify for a return.
How to Request a Return
To request a return, contact Trivozy at:
Email: support@trivozy.shop
Please provide the following information:
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Order number
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Customer name
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Email address used for the order
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Product you wish to return
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Reason for the return
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Details of any damage, defect, or incorrect product received
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Photographs when reasonably necessary to help us review the issue
Customers should not send products back before receiving return instructions from Trivozy.
After reviewing the request, we will provide the applicable return instructions if the return is approved.
Defective, Damaged, or Incorrect Products
If you receive a shoe that is damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible.
Please provide your order information and a description of the issue.
Where reasonably possible, retain the product, shoe box, packaging, and other included materials while the return request is being reviewed.
We may request photographs or other reasonable information to evaluate the reported issue.
If the issue is confirmed to be attributable to Trivozy, we will provide an appropriate resolution in accordance with this policy.
Non-Defective Returns
Trivozy may accept eligible returns of non-defective shoes within the applicable 30-day return window.
For a non-defective return, the product must meet the return conditions described in this policy.
Customers are responsible for ensuring that returned shoes are properly packaged and protected during return shipping.
Products that have been worn outdoors or damaged after delivery may not qualify for a non-defective return.
Size and Fit
Customers are responsible for selecting the appropriate shoe size before placing an order.
Please review the available size information on the relevant product page before purchasing.
If you receive the size you ordered but it does not fit as expected, the item may still be eligible for return if it meets the conditions for a non-defective return.
Please contact us before returning the product so that we can provide the appropriate instructions.
Return Shipping
Return shipping responsibility may depend on the reason for the return.
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Customer-requested return: The customer may be responsible for applicable return shipping costs.
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Incorrect or damaged product attributable to Trivozy: Trivozy may cover or reimburse reasonable return shipping costs where applicable.
Return shipping costs are not automatically refundable unless the return qualifies for coverage under this policy.
Return Inspection
After a returned product is received, Trivozy may inspect the product to confirm that it meets the requirements of this Return & Refund Policy.
The inspection may include checking:
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Product condition
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Signs of wear or use
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Shoe soles
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Original packaging
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Included accessories
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Product identification
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The reason for the return
If a returned product does not meet the applicable return requirements, the return or refund may be declined.
Refund Eligibility
If a returned product meets the requirements of this policy, an eligible refund will be processed after the returned product has been received and reviewed.
Approved refunds will generally be issued to the original payment method used for the purchase, where supported by the applicable payment provider.
The amount of any refund may depend on the applicable return circumstances and the charges associated with the original order.
Refund Processing Time
Eligible refunds are generally processed within 10 business days after the returned product has been received and reviewed.
Once Trivozy processes a refund, additional time may be required for the funds to appear in the customer’s account.
The final posting time is determined by the customer’s bank, card issuer, or payment provider and is outside Trivozy’s direct control.
Late or Delayed Refunds
If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please allow additional processing time.
If the expected processing period has passed, customers should check with their bank, card issuer, or payment provider.
If you have completed these steps and still have questions about a refund, contact us at support@trivozy.shop with your order details.
Order Changes and Cancellations
Customers should contact Trivozy as soon as possible if they need to change or cancel an order.
We will try to accommodate requests received before an order enters processing or is shipped.
If an order has already entered processing or has been dispatched, a cancellation or modification may no longer be possible.
Submitting a cancellation request does not automatically confirm that an order has been cancelled. Trivozy will review the order status and confirm whether the requested cancellation can be completed.
Products Not Eligible for Return
A return may be declined when a product:
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Has been worn outdoors
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Shows significant signs of use
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Has been intentionally damaged
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Has been altered or modified
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Is missing required original packaging where applicable
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Is returned outside the applicable return period
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Does not meet the conditions described in this policy
Exchanges
If you need a different size or product, please contact Trivozy before returning your order.
Depending on product availability and the circumstances of the request, we may provide instructions for returning the original product and placing a new order.
A return request does not guarantee that a replacement size or product will be available.
Restocking Fees
Trivozy does not currently charge a restocking fee for eligible returns.
Any applicable shipping charges or other non-refundable charges will be handled according to the circumstances of the order and the applicable policies displayed on our website.
Damaged Items During Return Shipping
Customers are responsible for packaging returned shoes appropriately to help prevent damage during transportation.
If a returned product is damaged because it was not adequately packaged, the return or refund may be affected.
We recommend retaining the return shipping receipt and tracking information until the return has been completed.
Returns for Delivery Issues
If a product arrives damaged or an incorrect product is delivered, please contact Trivozy promptly with your order information and details about the issue.
Where reasonably possible, retain the product and its original packaging while we review the matter.
For delivery-related concerns, customers should also review our Shipping Policy.
Contact Us About a Return or Refund
If you have questions about return eligibility, a return request, return shipping, or the status of a refund, please contact us.
Business Name: Trivozy
Website: trivozy.shop
Location: New York, United States
Email: support@trivozy.shop
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
When contacting us about a return or refund, please include your order number and the email address used when placing the order.
Changes to This Return & Refund Policy
Trivozy may update this Return & Refund Policy when necessary to reflect changes to our return procedures, refund practices, business operations, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
Customers are encouraged to review this policy before requesting a return.